A few days ago, I wrote about the use (or non-use) of value stream maps and, upon re-reading that post, I’m thinking I might have been a bit tough on value stream map users. Don’t get me wrong…I do see many VSM’s that aren’t being put to use. But perhaps I put a bit much blame into my message.
Here’s the thing…making good use of a value stream map takes lots of work. And most of that work is discussion and data gathering. I recently facilitated a series of meetings with one client’s leadership team wherein we updated old current state and future state value stream maps. In other words, the maps were there, we just had to make any adjustments and modifications. The meetings took place over several months. It would have been easy for the leadership team to say, “This is just taking too long and it’s tough to see the end point. Let’s move on to something more ‘productive’.”
As it happened, the work on updating the VSM actually raised energy within the team. They’ve promulgated a series of initiatives and my problem now is making sure the leaders don’t spread themselves too thin….they all want to participate in all the initiatives.
My point is that it’s not so very hard to make a value stream map. Heck, as I mentioned in the previous post, you can get your lean consultant to put one together for you and it will be pretty good. The hard part (and it is hard) is the hours of discussion and deliberation needed to turn the map into action.
A number of places I’ve been to have a value stream map hanging somewhere already. Often the map has been hanging there for a good while…several years in some cases. Now, I’m a big fan of VSM’s, so I wonder how so many get made up but so few get put to use. I’ll often ask about the map and generally get a vague answer about “not getting around to doing anything with it”.
I think there are several reasons why this happens. First, I think at least a few of those maps were developed by a consultant or, maybe, the local “resident expert” and handed to the client. And, so…no buy in. The folks who are managing the value stream have to participate in developing the map. In my experience, the development of a VSM is “labor intensive” and takes lots of consideration and discussion. This discussion leads to insights and ideas about improvements to the value stream that can’t be obtained any other way.
Second, whether the VSM was developed by an “expert” or by the management team, there isn’t enough discussion of the transition plan: How are we going to get from the value stream we have to the value stream we want? Again, this takes a good deal of discussion.
Third, there’s often a lack of follow through. The changes that might be portrayed on a future state VSM just don’t get implemented.
The value of the value stream map, then, isn’t so much the map itself as it is the process for getting it. The discussions that take place to develop the maps (current state and future state) and to develop the transition plan provides the energy and impetus to get things done.
That’s what you’re thinking, right?
Well, here’s the quick story: GoDaddy, the host of the blog, got out of the blog hosting business. So, I’ve had to come here to WordPress (which, ironically, I set up through and is hosted by…GoDaddy).
It’s taken me not a few calls to GoDaddy to make the switch. Keeping the same URL was especially important. I’ll be making changes and tweaks over the next few weeks to get things just the way I want them but at least you’ll get here by clicking the same link you always did.
There’s a big, bad downside to all this…all those great posts over the last six years or so? They’re gone. Yep, deleted, gone, disappeared. Sleeping with the fishes. I know…I’m pretty upset about it, too, but…what’re ya gonna do, right?
So…keep coming back. More great stuff to come.
OK, Godaddy got out of the business of hosting blogs, so I’ve got this WordPress site now. It’ll take a bit of work to get it fully up and running but you can expect the same high-toned posts as always. More later!