I think that I’ve mentioned that I teach in the B-school at nearby Kent State University. In the course catalogue, the course is referred to as “Individual and Group Behavior in Organizations”. I call it “Organizational Behavior” (and so does the rest of the world.) During the first class of each semester, I tell my students, “The world is full of dumbass managers…I don’t want you to be one of them.”
OK, so I posted that in a comment on LinkedIn recently…and got some pushback:
In 23 years of full-time teaching, I never described managers using an ad hominem attack. I simply ask my students to lead in ways that better than how they have been led.
So…am I wrong to make a generalization about “dumbass managers”?
In part…yes, of course, I’m wrong. As the old saying goes, “No generalization is worth a damn, including this one.”
My larger point is that too many managers are not up to the job. We can argue whether my language is appropriate or not, but to focus on that is to miss the point. Evidence supports the argument that the “Great Resignation” is caused primarily by toxic corporate cultures. Such cultures aren’t “accidents” or “acts of God”. They are created by managers who are ignorant, careless, negligent, and/or just don’t give a damn. As a former colleague of mine once said, “A fish stinks from the head”. If the place smells rotten, look to leadership for the source of the stink.
And here’s the thing…creating a strong, positive culture isn’t that difficult. It’s not brain surgery, at least. Don’t get me wrong….it takes patience, perseverance, and discipline. But there’s no “secret sauce” to it that some organizations have figured out. It may not be easy, but it IS straightforward.
Here’s the second thing…there is a wealth of data that confirms that a strong, positive culture provides superior performance just about any way you want to measure it. Stock price, revenues, margin, customer satisfaction…they’re all directly correlated to culture. When the culture gets better, so do those measures.
So…creating a strong, positive culture is straightforward and it provides measurable benefits. And yet weak, toxic cultures seem to be widespread, if not prevalent. There must be a lot of dumbass managers out there.